Unable to connect

[seattlelovemonger]

I Just downloaded Limewire Pro....it will not connect...states that I am behind a firewall.....but I have Mcafee and windows firewalls turned off...what gives?...also..if you pay for Pro...why can't you get live tech help?

[seattlelovemonger]

1. OS version? Vista Home ..I am Admin
2. What firewalls you have?... looks like 2... Mcafee and Windows..they are off
3. How much ram? 2.0GB
4. Hard Disk space available? 139GB free
5. Connection type? wireless network
6. Modem & router brand name & model numbers?
7. Where are you trying to connect from? home
8. What version of LimeWire (LW) & Java do you have? LW 5.11..Java1.6

*It's very important that you tell us whether you're using LW 5*
9. Who is your ISP (Internet Service Provider)? Comcast HSI
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Your test worked!
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. NO
12. Is this a your 1st try at LW or is this a new problem with an experienced user.NO
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image
If you're using LW5, there's no firewall icon. In LW go tools > advanced tools...there you'll see whether you're behind a firewall or not. Yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? unknown
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall Mcafee
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). Comcast USA
17. Has anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc? no

[birdy]

LW don't offer live support for Pro. You can get email support by going to this link & entering the email address that you used to buy Pro & then clicking on the Get Support button: Lime Wire » LimeWire PRO Support Center

Rather than running without a firewall, it's better to configure your firewall to allow LW Don't run 2 software firewalls at once, they'll conflict with each other. So I'd turn off Vista's firewall & then configure McAfee's firewall to allow LW. Check the link below for more info.
Port Forwarding for the McAfee Security Center

I'm a bit confused with your answer to question 11... does 'no' mean that it's not a new problem with an experienced user (ie you've had this problem with older versions as well)?

Try deleting your gnutella.net file. This thread has info about that (plus other fixes to try) - there are 2 links for Vista users: If LW Will Not Connect

Otherwise, please try to find out the brand & model of your router. If you're connecting wirelessly then the router might be in another room

[seattlelovemonger]

yes..no means not a new problem....used LW for years...this is the first I have have issues with firewall...ect...

I have deleted all limewire related material..and attempting a reinstall....

I am using a linksys wcg200v2-cc

[birdy]

The gnutella.net file is within this folder - C:\Users\your username\AppData\Roaming\LimeWire(which is hidden by default), so you'll need to be showing hidden files & folder in order to see that file & delete it.

If you're showing as behind a firewall then you could try port forwarding. First of all, you'll need to set up a static IP address for your computer.
PortForward.com - Free Help Setting up Your Router or Firewall

After you've done that, the instructions for port forwarding are here: Port Forwarding for the Linksys WCG200v2

LW's listening port, port in the 'manual port forward' box & port forwarded within router setup must all be the same number