Problems in installing AVG Free Anti-Virus software and other anti virus software

[kez_moore]

Dear All,

Can someone help I have the following problem?When I try and install
the above software it come up with an error message as follows for AVG
7.5:

Local machine: prepared for the installation Actions plan: Error:
Evaluating of the short file name failed for "C:\Program
Files\Grisoft\AVG7\avgrssvc.exe". Creating of the temporary folder
"C:\Program Files\Grisoft\AVG7\avgrssvc.exe" failed. The system cannot
find the file specified. (2) %PATH% = "C:\Program
Files\Grisoft\AVG7\avgrssvc.exe

And for AVG Free:

Local machine: installation failed Installation: Error: Action failed for

file avgamsvr.exe : creating file.... No such file or directory

I have also had problems in installing other Anti-Virus software like
Kaspersky 6.0 and the error messages I get when the installation fails
are always to do with not being able to create file or directory or
verify access??? I have deleted a lot of stuff from the Registry ran
different Reg cleaners cleaned the Hard Disk for temp and rubbish
files and tried again and again but to no avail. It's now driving me
crazy, can someone please help? Tell mewhat I need to do? I don't have
any anti-virus program on my machine and that's not good. Please
help.............

Kind regards & God bless,

Kez

[wondering why]

Have you ever had AVG in the past ??

I use to use AVG anti-virus and I recieved a couple of errors whilst installing it, so I gave up on it and tried Avast...

Maybe remnants of a previous AV program is stopping you from installing it...
I know that AVG have a forum, maybe you could try asking them why this is happening...

[kez_moore]

Yes I had AVG installed before and you're right, perhaps remnants of the previous installation remain. But how do I get rid of them? Actually I also believe that these remnants are preventing ANY anti-virus program from installing - they are clashing with any a/v I try to install. Believe me I've tried many. Another problem is that I cannot post a thread on the AVG forum as one has to be a member and to become one you need to activate membership via an installed AVG anti-virus, which I cannot.

God help me...........

[ukbobboy01]

Well Kez

I'm not God but I will try to help.

First thing you need to check if there are any AV entries in your Add/Remove facility within Control Panel (I am guessing that you are an XP user).

If they are then uninstall them.

Next, check your C:\ drive for left over AV app folders/directories. Again, if there are then delete them.

I would also suggest that you clean up your HD with Norton Windoctor, if you have it, clean out your temp folders and finally defrag your HD.

Reboot your PC.

Download AVG Anti-Virus installation file (do not try to install over the web) to a newly created folder.

Disable any protective app that monitors installations.

Install AVG AV from the AV exe file on your HD.

Let us know how you get on.


UK Bob

[kez_moore]

Hi Bob

I did what you advised: cleaned the HB win Nortin Windoctor, deleted all known traces of AVG from HD and partially defragged the HD and cleaned the Registry. I also ran VCleaner from the AVG website, which checks for viruses prior to installing AVG. It didn't find any.

I then downloaded a fresh copy of AVG from the website into a newly created folder in my program files called avg. Then I double clicked on the icon in the avg folder and installation began. But again it failed after at the end, same message. I then even tried to find the "avgamsvr.exe" file by searching all folders but the search came back with no results. Hence it appears it's not in the HD. So what's the problem????????

Please advise further........

Many thanks

Kez

[ukbobboy01]

Kas

After cleaning your HD and making sure that there are no remnants of AVG's AV remaining and you still can't perform a fresh install of your chosen AV then, I believe, there is not much more you can do.

As far as I can see, from what you have said so far, you only have two choices:

1) Do a complete reformat of your HD and reinstall your applications one by one. This will insure that whatever hidden problem is on your HD will be deleted by the reformating.

2) Choose another AV to install, it is likely that whatever is preventing AVG's AV from being installed is unlikely to target another AV as well.

Of the two choices installing another free AV is the easier.

Good Luck


UK Bob