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Open Discussion topics Discuss the time of day, whatever you want to. This is the hangout area. If you have LimeWire problems, post them here too.

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  #1 (permalink)  
Old March 17th, 2010
Join Date: March 17th, 2010
Posts: 4
clubdude is flying high
Default Can't reload LW Pro. Purchased 1-10-2010

Hello all.

I called Limewire today, before posting, fyi.

I bought the $13.95 1-time Pro version in January. My computer caught the big ole P2P virus and I had to use the full Recovery disc, which brought it back to the way it was the day I bought the computer.

This computer is a Windows XP with 1,2,& 3 Service Pack's installed. It's as clean as whistle now, so I lost my email with everything else. That means I have no product key (I take blame for not writing it down on paper).

I don't need support or help. I only want my product key I purchased just 2 months ago. I understood the support was for six months, or none at all. I didn't realize that if something happened to my computer that I would not get what I paid for (for the entire term).

The guy on the phone said the email they sent me when I purchased Pro stated that there were no re-installations. It certainly wasn't in bold print, if it was on the email, but regardless, I didn't see that part.

So, it appears that if you buy the one-time Pro deal, and something happens (to computer) one minute after you buy it, you are just out your money. I realize $13.95 is nothing much, but I've never experienced anything like this in my 58 years on this earth. And I've been is sales/marketing all my career. It's the principle of the whole thing. I don't want anything I didn't pay for.

I realized I would not get technical support, but I can't believe they lump furnishing your product key (which is like a receipt to me) that you paid for, into a category that could possibly be considered "support".

So, if I want to renew Pro, I have to pay again. What if the same thing happens tomorrow? If LW thinks this will help them promote Pro, and increase sales, they might need to re-think about how many folks they are turning off, or who will never upgrade, and just use the freebie, after experiencing something like this. I don't know what to do now, but it scares me a little to send them ANY money.

I know this might not be the right forum thread. If it's not, please direct me to the correct one.

Thank you very much.
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  #2 (permalink)  
Old March 17th, 2010
Lord of the Rings's Avatar
Join Date: June 30th, 2004
Location: Middle of the ocean apparently (middle earth)
Posts: 611
Lord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputationLord of the Rings has a distinguished reputation

Originally Posted by clubdude View Post
... So, if I want to renew Pro, I have to pay again. What if the same thing happens tomorrow?...
Most people purchase the 12 or 6 month support with updates. Not sure why you'd even consider the without support again after your experience.

I just checked the LW download page, seems they have now changed the no support version to 3 month support for same price. I like the sound of this change compared to the no updates version yet for same price. Your purchase was over 2 months ago which makes it more difficult since the offer terms back then were different. LW Pro with 3 month support

Backing files up to an external drive is usually a wise idea.

I will make an inquiry about this however.

Last edited by Lord of the Rings; March 17th, 2010 at 06:39 PM.
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  #3 (permalink)  
Old March 18th, 2010
Join Date: March 17th, 2010
Posts: 4
clubdude is flying high

Thanks, m'Lord.
I got the $13.95 deal because I had been considering going to Pro for a while, and wanted to compare it to the free version. I play in a cover band, so all I do is download 1 or 2 songs a week. I make cd's for a Tascam machine that can change pitch and temp, independently, and then I delete the songs. And this computer is dedicated to my music studio. I don't surf or get emails on it (other than subscription confirmations, etc).

You are correct in that I should have backed it up with my EHD, but it got corrupted very soon after I went to Pro, and I certainly didn't want to backup corrupted files. I took it to a shop first, and they said the only fix was a full Recovery disc.

The most aggravating factor is what all LW considers "support". I type my email address in, and it comes back saying "no support". I got their phone number off of my credit card statement. And then I had to get in through "billing issues". I've always considered support to be tech support or billing support, but you can't even get to them to let them know all you really want is a "receipt" for what you paid for.

Looks bad on LW, imho. Sometimes in marketing you have to give a little to get a greater return. Now they have turned me totally off, obviously. So, it is a valid question to ask why would I even consider the Pro support. (I just want the software upgrade) I've downloaded the free version, but it's still the principle of getting the software I paid for... Not the tech support. They can give me a refund if they want to, but I really just like to have the Pro software, even without support.

Thanks again for you help. Much appreciated.
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  #4 (permalink)  
Old March 18th, 2010
Join Date: March 17th, 2010
Posts: 4
clubdude is flying high

P/S: LOTR, I do like the AVG on the new Pro software. That's one reason to go Pro. Mine did not have it, but it could have saved all of this work and trouble. I had Norton (didn't catch anything), but now I have Avast, which does scan incoming P2P downloads, specifically gnutella/Limewire.

Thanks again for your efforts,
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