I know I'm probably asking a really dumb question but, I acquired basic lime wire from the official site, I've been using it on different computers for years. I have a problem that I searched for on this site but nothing seems to work, I've found other people with the same problem I mean and the solutions don't work for me even though I've had limewire work on this computer before. I recently sent a message to the support on the site and nothing came back, does this mean they only answer questions to the people who have pro?