First off it did say a one time fee, which is just the same as saying lifetime. And as far as tech support, give me an hour of it for all I care, the only time I needed any is when it got rid of my pro without any authorization from me. Also please note that I am not angry at any administrators, I'm angry at the fact I paid for something and got misled into pissing that money away.

I didn't delete my pro installer, when I took the recommended upgrading, it replaced my pro installer with a downgraded basic. So it's not like I had a choice, once I got a newer version.

Thanks to your advice Wondering, I'll be moving on to another program. I probably should have went with something else in the first place, I can see that now. And I don't mind taking a little extra time posting in a few forums how crappy the service is.