G'day to all

I recently bought lw pro 4 weeks ago and cannot launch program. I double click on icon and nothing happens. I was in touch with support for 2 weeks and we tried many many things. It now been two weeks with no replies. Very frustrating. I had a previous version and have not encounted anything like this. I am running java 5.0.10, Windows XP. Below is what SUPPORT told me to do. I have done so and yet no luck.
Please help - am getting very frustrated


Please do the following in order to perform a clean reinstallation of
>> LimeWire PRO:
>>
>> 1 - Completely shut down LimeWire, including in the taskbar and
>> system tray (the system tray is located in the bottom-right corner of
>> the screen, usually next to the time).
>>
>> 2 - Uninstall all previous installations of LimeWire and Java Runtime
>> Environment from Add/Remove programs (go to: Start > Settings >
>> Control Panel > Add/Remove Programs).
>>
>> 3 - Delete all LimeWire icons and installers from your computer (you
>> may find some on your desktop).
>>
>> 4 - Right-click the Start menu, then select Explore. Using the
>> folder tree on the left side, navigate to the following directories,
>> and delete them where found (you can right-click the folder and
>> select
>> Delete):
>> C:\Documents and Settings\(username)\Application Data\LimeWire
>> (where username is the name you use to log on to Windows)
>> C:\Documents and Settings\(username)\Incomplete (this will delete
>> any partial downloads that were in progress)
>> C:\Documents and Settings\(username)\.limewire
>> C:\Program Files\LimeWire
>> NOTE: If you can't find these folders, go to Tools > Folder Options
>> > View, then select Show Hidden Files.
>>
>> 5 - Restart your computer.
>>
>> 6 - Visit:
>> http://java.sun.com/products/archive/j2se/5.0_10/index.html
>> and download the JRE (not the JDK), Windows Offline Installation
>>
>> 7 - Go back to the PRO download page, using the download link that
>> was emailed to you on the date of your purchase, and download the
>> Windows installer. Save
>> the LimeWire PRO installer to your desktop, and then double-click
>> on the file, to install the program onto your computer.