I have many songs already , and do not want to chance losing anything , By uninstalling and reinstalling wil my music be lost?
as you can tell I cannot connect to LW any more but I have been downloadind for several years and I really do not want to lose any files.
I have xp home , DSl and have just installe Norton 360.
I spent several hours yesterday chatting with Norton and they claim their product is ok, and I believe them because I couldn't get to LW with Norton uninstalled. We reinstalled Norton and still no connection
Any help would be appreciated.
Ben

Hi Ben,
Find out where your files are saved to: in LW go tools > options > saving. Now you'll see the location of the folder where your files are saved. If you're using 4.12.5 then the default location for saving is C:\Documents and Settings\your username\Shared. That's a safe location & if you uninstall LW then you won't lose your files. If your saving location is different to that, make sure that the files aren't being saved within LW's Program Files or Application Data, or anywhere within LimeWire. That could mean that you'd lose files if you uninstall

It's always a good idea to back up your saved files, just in case you have major problems with your computer.

Another thing - if you don't have your 4.12.5 installer saved, you'd lose that Pro version by uninstalling LW. And you can't download old Pro installers from the LW site.

Norton 360 includes a firewall, so you need to make sure that the XP firewall's off. Otherwise, the 2 will conflict with each other. Once the XP firewall's turned off, reconfigure Norton firewall to allow LW. Check out the links below for more info.
PortForward.com - Free Help Setting up Your Router or Firewall
http://www.gnutellaforums.com/226610-post6.html
Configuring the firewall feature in Norton 360

If you're still stuck, there are heaps of other connection fixes to try in this thread: If LW Will Not Connect

Edit: FYI forum helpers - hotrodgs's system details are here: http://www.gnutellaforums.com/336656-post1830.html

Im not that good with computers but have had LW on my computer before and it has worked. I have now got the pro and it will not work at all, ive spent hours trying to get some joy but everything i do does'nt do anything can someone please help me before my poor computer's life comes to an end. Many thanks people oh and by the way i have norton security and vista.

InLimewire Links (below) click on (If LW will not connect) and go through these fixes -- Try one fix at a time --- do them in this order: (i) Check your firewall (ii) Delete/Replace gnutella.net File (iii) Delete Limewire's Preference Folder -- if still not working go back to the top and do the rest of the fixes.
NOTE: [1] when you replace the gnutella.net file with a new one and save it to yr desktop check that the filesize is approx 25kbs or more.(gnutella.net download is 25.37kbs) -- if smaller download another gnutella.net file.
[2] The Preference Folder is another name for Limewire Folder.
if after all of this your problem remains click on (system details) fill in and post back here

__________________


Limewire links: (If LW 5 will not connect) (If LW 4 will not connect)(system details) (LW Clean Reinstallation Instructions) (setting up your firewall to accept LW)

LW links are changed at times to match the current problems.

this has happened to me before. I installed and redownloaded 4 or 5 times. It didn't work. After about I week I was going to attempt all this again and Limewire suddenly worked. Now after a month it's not working again. I have Vista. Please help......

I have Windows Vista. I cleared the directory while Limewire was closed, opened it back up and voila! It connected me to the internet. Thanks!

Am running Windows XP sp3.
I shutdown lw. Located the lw preferences file and renamed it.
Started up LW and it is working fine.
Many Thanks!
wpt

Man..., I've been tearing my hair out for weeks and haven't figured it out. Thanx!

what about mac OS9?

I had LW basic and one day I recieved a message stating that there were fony messages and I thought that is was a false message but it looked up to date so I did what it said and that was to install a lower version of LW basic. After doing so I haven't been able to connect, it stays at one bar and behind a firewall. I then upgraded to LW Pro thinking it would turn out for the best but it still does the same, it stays at one bar and behind a firewall. Before I was able to conect but ever since that day I haven't been able to. I need serious help!?!