I bet they don't reply to you, or if they do they will say "the problem isn't from our end"...Stand up to them, let us know how you get on...

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If you dont live for something...
You die for nothing...

Well I got a reply

Dear Customer Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.




SubjectFair Usage Policy. Discussion Thread Response (Bhagyashree Gujar)07/06/2007 05.55 AMDear Mr.

Thank you for contacting Tiscali Customer Support.

I understand from your email that you wish to know whether you are restricted in Fair Usage Policy.

I understand your concern and will be glad to assist you. Well, I have checked our records and found that your account is not under restriction of Fair Usage Policy. To avoid being treated as heavy user, I recommend that you restrict the heavy usage of the Internet in the peak hours i.e. between 6 p.m. to 11 p.m. Tiscali's Fair Usage Policy is designed to make sure your broadband service is quick and reliable whenever you use it. A very small number of customers use Peer to Peer or file sharing software which constantly sends and receives video and other very large files, throughout the day. This type of activity uses a lot of bandwidth and can significantly reduce the speed at which other customers can access the Internet during peak hours.

Please visit the following to web site to know more about our Fair Usage Policy:

http://www.tiscali.co.uk/products/broadband/fair-usage-policy.html?code=ZZ-NL-11XY



NEXT STEP WILL BE THIS EVENING WHEN MY LIMEWIRE WILL NOT WORK AND I WILL CONTACT CUSTOMER SUPPORT

Excellent...

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If you dont live for something...
You die for nothing...

Sorry to hear of yet another person unhappy with Tiscali in the UK.
Here is a link to other posts on the subject, and you can also type in '' Tiscali '' in the search window of the forum. Many Many problems with this company,and the unfair and underhand tactics with the ''Fair use policy'' if you can get a reasoned response from them please post to the forum !!
Very best of luck, when my contract is up , I shall vote with my feet.
http://www.gnutellaforums.com/downlo...tml#post207219
Newbee2
PS. Stated hours of 'Peak Times ' i.e. 6.00pm to 11.00pm,' mean nothing, recently they have been moving this later and later,sometimes you can't connect until after midnight !!!!!!

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''Kindness is the hardest thing to give away,it keeps coming back''

Just read all the posts from Tiscali customers with the same problem


http://www.gnutellaforums.com/downlo...tml#post207219

Time top complain, this is a failure to meet the contract, get my mac code and give my money to somebody else.