Gnutella Forums  

Go Back   Gnutella Forums > Current Gnutella Client Forums > LimeWire+WireShare (Cross-platform) > Open Discussion topics
Register FAQ The Twelve Commandments Members List Calendar Arcade Find the Best VPN Today's Posts

Open Discussion topics Discuss the time of day, whatever you want to. This is the hangout area. If you have LimeWire problems, post them here too.


 
 
LinkBack Thread Tools Display Modes
Prev Previous Post   Next Post Next
  #11 (permalink)  
Old January 23rd, 2006
Novicius
 
Join Date: January 23rd, 2006
Posts: 4
Venom_3_12 is flying high
Default How I handled it.....

I also have had a run-in with said scammers. Kudos to those that have received refunds, I have been waiting for 2 weeks after being told that I would receive a refund. A note for those that actually manage to make contact with the company, here are some pointers I used (besides calling your CC Company). Keep in mind that I was a member for 3 months before asking for a refund!

1. Be direct and to the point like Edge said, don't be rude(I know, hard)
2. Check the website where you registered and read the fine print looking for "Satisfaction Guaranteed", "100% Satisfaction", or something to that effect and either print or save the page to your desktop.
3. Save any and ALL email you receive from them (I'll tell you why in a minute).

In my situation, after I found I was scammed (mp3downloadhq) I blew it off for 2 1/2 months until I told myself that they weren't going to win. I managed to get ahold of a representative via a phone number posted on one of these threads. I asked for a refund and the guy laughed at me saying that it was 2 months too late, until I told him that I had asked for a refund a couple days after signing up (not really true but got his attention). I mentioned that I had the emails I received from support sitting right in front of me (also not really true). After a couple minutes of being on hold, most likely from the rep having to ask his supervisor (the guy eating Cheetoh's next to him on the couch) how they wanted to handle the situation, I told him I would be more than happy to send screenshots of the email (refer to Step 3 above). Again, I was put on hold. Upon his return I was informed that I would receive a FULL refund. I said thank you, have a nice day and hung up.

Now, had he required me to send the non-existant screenshots I had to use an HTML editor, and even Word to an extent to alter the text/date/email address/etc. to conform to what may look like an official response from them. Then I took a screenshot of this edited email. Not really an honest way, but it was how I dealt with them.

The lesson that I learned is that making "threats" in this matter, as apposed to "I'm gonna tear your head off and..." are much more effective. In this case, they probably knew that they don't track what they send or receive, hoping that the customer doesn't either. Simply informing them that I had such documents probably worried them and rather than prolonging the process they just refunded it. Just some random thoughts from me...
Reply With Quote
 


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Does anyone know how to get back deleted music? jumper General Windows Support 2 September 3rd, 2007 02:05 PM
ripped off by the music members site? TheEdge43725 General Windows Support 0 September 1st, 2005 02:20 PM
Music Members Area Web site tomn66 Open Discussion topics 6 July 24th, 2005 07:43 PM
Pauses when playing back music Mecoman General Windows Support 1 May 15th, 2004 05:59 PM
downloaded music is playing back too fast mycwall General Windows Support 0 March 4th, 2003 08:38 PM


All times are GMT -7. The time now is 06:20 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2025, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.0 ©2011, Crawlability, Inc.

Copyright © 2020 Gnutella Forums.
All Rights Reserved.