If she's not seeing uploads from other people, Cox might be the problem. Check out this thread, there's some interesting info in post #9.
http://www.gnutellaforums.com/downlo...o-uploads.html

we checked the upload slots and they are at 20 3 per person the bandwidth is 100%, like i said all defaults. tried to download from her again and still nothing. but i can browse her files still. so i am going to read that other thread and see what it says.. any other idea would be greatly appreciated

ok i read a lot of posts in more threads like the one you suggested and it definitly seems that comcast and cox isps suck at life.. is there anyway to stop them from doing this. i read one guy got his isp to exclude him from the blocking/throttling issue but she cant do it and she lives in arizona right now i am still in mass... i dont know if i could call them for her and put up a stink about how they suck and should stop the block...