Introduction and odd problem requiring assistance (problems updating Pro)

[Kasey52]

Hi everybody and to any Limewire staff looking in

I'm looking forward to learning more from all the posts. I don't have the time to practically live on my PC, but I will be looking in regularly and hopefully I may even be able to help somebody from my previous experiences.

As mentioned in the title, I have an unusual problem. I'm currently running Limewire Pro V4.12.6 and have been a registered user for a few years now. I recently responded to the software update mesage at the bottom of the Limewire window and found that I was unable to get the current 4.14.10 update because, for reasons that totally elude me, my email address was not recognised.

As I'm sure any reader of this post knows, I also cannot ask for help via the usual method from Limewire because again a valid email address is required.

A couple of weeks ago I managed to find an email for the Administrator at Limewire, I explained by problem, supplied all the details that should have been necessary for them to identify me as a registered user and ask for my email to be past on to the Support team. However, I have not received any acknowledgment or response.

I have had the same email address for over 8 years now and if Limewire's records do not have my correct address there can only be one of two reasons. Firstly, I inadvertently entered my address incorrectly when registering or Limewire have recorded it in their records incorrectly. A situation, I would have thought, that should be easily fixed.

Why am I telling the Forum this? I am hoping that either a Forum subscriber or somebody from Limewire reading this can get my message to somebody that can fix the problem for me.

Thank you for any assistance that you may be able to offer.

Cheers

[birdy]

Hi Kasey52,


The helpers here are volunteers & we don't work for LW

How long ago did you buy Pro & who did you pay for Pro? Up until recently, buying Pro entitled you to 6 months of free updates & email support. Not long ago there was a 12 month deal introduced.
So...if you purchased Pro a long time ago, or purchased Pro from anywhere other than the official site (payment to LimewireLLC), your email address won't be recognised because it won't be in the database.

The only official site is Lime Wire » Official Website & Free Download, BitTorrent «

Please let us know if you did buy Pro from the official site, less than 6 months ago!

[Kasey52]

Hi Birdy
Thanks for your welcome and response. Sorry I’ve taken a few days to reply, other priorities, life etc…
I’m fully aware of the “forum” concept and know that forum members are not employees of Limewire. I mentioned what I did in my post hoping that somebody would be able to help me contact Limewire or perhaps that a Limewire employee may check the forum to see what is being discussed and help me.
At the time of writing this post 25 other people have read my original, but only you have responded. Perhaps this means that nobody can help me.
I definitely purchased Limewire Pro from Limewire. I’m very careful with the Internet and aware of all the pitfalls.
I purchased Limewire Pro about two years ago. However, this is no relevant to my access to support. As a registered user, I should be able to use the “Support” facility on the Limewire web site. I also should be able to access the area where registered users can download updates and if necessary pay for new versions if that is the requirement.
Limewire should have a facility to ensure that they can be contacted by registered users regardless of what the problem is.
All I want is a means of contacting Limewire so I can fix the problem regarding the error with my email address. I will not be purchasing the product twice, so if I can’t resolve this they will probably miss out on future business.
Thank you again for responding Birdy. I appreciate your time.
Cheers

[birdy]

Please don't think that I was being a smartass by telling you that we're volunteers here...it was to let you know that mine wasn't an 'official' response from LW

There's no email address or phone number for contacting LW, only access to email support if your Pro benefits are current. But even if you were able to contact LW, they'd just tell you that your Pro benefits are out of date & so you're not entitled to support or free updates any more.

The download page does mention that a Pro payment entitles the user to free updates for 6 months & I guess the user has to assume that it's 12 months for the extended Pro. The 'free email support' doesn't mention any time limit & that's something that LW should fix.

Unfortunately, you wouldn't be classed as a registered user any more (since your Pro benefits are way out of date & your email address no longer in the database)

If you want to keep using LW, why not stick with the free version? Chances are that you won't notice a huge difference between basic & Pro anyway.
Or, you could try some other Gnutella clients. These are all free & are good apps. Phex & BearShare both look quite different to LW & may take a bit of getting used to, but both are really good. FrostWire is a spin-off of LW & looks very much the same but has integrated IRC chat.

Phex

BearShare

FrostWire

[Kasey52]

Thanks again Birdy.
I never thought that you were trying to be anything but helpful and I understand that as you have no idea who you are talking to in these forums and starting with the basics can be helpful to some people. My response was just trying to indicate quickly that we can skip the basics.
I didn’t know that Limewire dumped you from their database just because the registration expired. I find that very tacky and not conducive to future business. I have no problems with paying for major upgrades, but you shouldn’t be blocked from support for what you have paid for and if you happen to request something beyond what you have paid for then they can advise you. However, just to leave the situation looking like there is problem with no way of getting answers, is as I’ve said very tacky and unprofessional.
I’ve tried Bearshare and have never been able to download anything because it never seems to be able to find anything. I’ve never tried Phex or Frostwire, but I’ve had good success with Sancho and Limewire has been very good to. Do you think that the free version of Limewire 4.14 is better than pro version 4.12 (the one I currently have)?
Thanks for giving me the links to sites - appreciated.
I have noticed from the info on the forum that you are in Perth – I’m in Brisbane.
Cheers

[birdy]

Brissie's great - I love the humidity

LW don't exactly advertise the fact that once Pro's out of date, the free updates & support disappear. They could do better!

There are a lot of differences between the latest LW & 4.12.6...the biggest is that LW now supports torrents. You can have a look at the changelog here & see exactly what's different.
Lime Wire » Features History

If you're looking for very rare files, you might see a big difference in Pro compared to basic. And those couple of extra hosts to connect to can make a difference. It's really up to you to try the new LW but honestly, if I were you & wanted to update - I'd go basic. But, you have to remember that if you do reinstall a new version of LW, you'll lose the version currently installed. Do you have the 4.12.6 installer saved? If not, don't update unless you're prepared to lose that version.

The version of BS linked to in my other post is an older expired Beta version which works very well. I've never had problems with searches using it.

[carldragon]

Hello Everyone
I appreciate any help for Limerwire connections. I have to delete the program everytime and reinstall it to search for anything. After the first search I cannot search again. I thank you all for your input.
Have a great day

[Kasey52]

Hi Carldragon

The problem could be almost anything - how is the help so far?

If you believe it's a Limewire problem, you can send an email to "limenathan". There is a link for this, but I'm sorry I have never used it and don't know how to attach it.

Birdy, if you see this message could you please supply the link to Carl.

I have a few questions / suggestions. As I don't know your level of experience with PCs, please forgive me if some of what I say is trying to teach you to suck eggs.

1. Did you download Limewire from Limewire's site? There are a few 3rd party sites around illegally marketing inferior versions of Limewire.
2. If you are using the free version try uninstalling completely and downloading it again. Many problems can't be fixed - you just have to start again.
3. If you are having problems with the pro version you should be able to download the registered version again. I never needed to do this with my registered version.
4. The problem could be with your PC's protection systems, e.g. Firewall settings.
5. Try another free P2P application to check the search function. If this works correctly it should eliminate Windows as a potential problem.
6. Reinstalling it each time must be resetting something. I can't think of any user settings in Limewire that blocks searches, so I keep coming back to a faulty installation executable.
7. The installation file could have been damaged during the download or something running on your PC during the installation process could be interfering with it. Try closing everything you can during the install, especially scanners.

Hopefully somebody who has had a similar problem will read your post and supply the precise answer you need.

Please post the fix to your problem so others can benefit. Thanks.

Good luck.

[birdy]

Originally Posted by carldragon

Hello Everyone
I appreciate any help for Limerwire connections. I have to delete the program everytime and reinstall it to search for anything. After the first search I cannot search again. I thank you all for your input.
Have a great day

I'm confused.

Are you using LW Pro? Are you having some problem with not being able to update/download Pro (this thread is about Pro issues)?? If you're a Pro user with current Pro benefits & are having trouble downloading a Pro installer, limenathan may be able to help. But if you're just having connection issues...no point PMing limenathan! Can you please let me know if there's a Pro issue at all?

carldragon, do you mean that LW will show search results straight after installation but next time you open it - no results?? Is your LW connected at all (green/blue connection bars in the bottom left corner)?? Does LW open normally, even if it can't connect/serach?? Please give some more info so that we can give you more specific help

If you're using basic (free) LW, try using the offline installer when you install LW. When you click to download LW, cancel the dialog box which pops up. Now use the option to download the offline installer.

If LW's not connecting, have a look at this thread for fixes to try. If nothing there helps, please post your system details (see thread for more info).
If LW Will Not Connect

[Music88]

Hello from Thailand. Just started with this Limewire the last couple days, and enjoying it immensely. I purchased the LimeWire Pro, and after unsuccesfully searching FAQ's for a particular question/answer, I tried that E-mail route which I supposedly have access to, by virtue of this purchase. I was promptly told that my E-mail address was incorrect (or some such thing). My question was, how to download those jpg. entries, the ones with an image of stacked books?